{"id":29747,"date":"2022-05-01T21:44:58","date_gmt":"2022-05-01T14:44:58","guid":{"rendered":"https:\/\/lmgworld.com\/warranty-policy\/"},"modified":"2022-05-04T23:37:50","modified_gmt":"2022-05-04T16:37:50","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/lmgworld.com\/en\/warranty-policy\/","title":{"rendered":"Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29747\" class=\"elementor elementor-29747 elementor-1155\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-97342d6 elementor-section-full_width lmg-breadcrumb elementor-section-height-default elementor-section-height-default\" data-id=\"97342d6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6fab15e\" data-id=\"6fab15e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc9fb84 elementor-widget elementor-widget-global elementor-global-321 elementor-widget-woocommerce-breadcrumb\" data-id=\"dc9fb84\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/lmgworld.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-woocommerce.min.css\"><nav class=\"woocommerce-breadcrumb\">Home<\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1fe0a2e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1fe0a2e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eaaf708\" data-id=\"eaaf708\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ecc13f elementor-widget elementor-widget-heading\" data-id=\"0ecc13f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.8.1 - 13-11-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><span class=\"elementor-heading-title elementor-size-default\"><span>WARRANTY<\/span><\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62627e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62627e0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-89625c5\" data-id=\"89625c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8632be elementor-widget elementor-widget-text-editor\" data-id=\"e8632be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.8.1 - 13-11-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong style=\"text-align: justify;\"><span style=\"font-size: 14pt;\">Dear Customer,<\/span><\/strong><\/p>\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Congratulations on being a member of the LMG\u00ae family, a world of perfectionists.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">From now on, you will own products selected by LMG\u00ae from the world\u2019s leading brands, giving you a world-class sleep experience, to restore and re-energize your day.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">When choosing LMG\u00ae products, you can rest assured that you choose the best!<\/span><\/p>\n<h2 style=\"text-align: justify;\"><strong><span style=\"font-size: 12pt;\">A. REGISTER WARRANTY<\/span><\/strong><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Please register the LMG\u00ae product information in one of the following 3 ways:<\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><br \/>1. Website: <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/lmgworld.com\/en\/warranty-policy\/\">https:\/\/lmgworld.com\/en\/warranty<\/a><\/span><br \/><\/span><\/p>\n<p><span style=\"font-size: 12pt;\">2. QR Code: Scan the QR code and register on the website.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">3. Warranty card: Fill in the \u201cWarranty card\u201d and send it to LMG\u00ae office: LMG \u2013 World Luxury Mattress Gallery Co., Ltd. (LMG)<\/span><br \/><span style=\"font-size: 12pt;\">95 Nguyen Co Thach, District 2, Ho Chi Minh City, Vietnam.<\/span><\/p>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c485b95 elementor-widget elementor-widget-shortcode\" data-id=\"c485b95\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f32325-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/29747#wpcf7-f32325-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"32325\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.6.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f32325-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"ttbh-form\">\n<h3 class=\"h3 text-center\" style=\"text-align: justify;\"><span style=\"color:#000000;\">CUSTOMER INFORMATION<\/span><\/h3>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-3\">\n                <label>Full name<\/label>\n            <\/div>\n<div class=\"col-9\">\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"full_name\"><input type=\"text\" name=\"full_name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n            <\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-3\">\n                <label>Address:<\/label>\n            <\/div>\n<div class=\"col-9\">\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"address\"><input type=\"text\" name=\"address\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n            <\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-3\">\n                <label>Phone:<\/label>\n            <\/div>\n<div class=\"col-9\">\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"phone_number\"><input type=\"text\" name=\"phone_number\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n            <\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-3\">\n                <label>Email:<\/label>\n            <\/div>\n<div class=\"col-9\">\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input type=\"email\" name=\"email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n            <\/div>\n<\/div>\n<\/div>\n<h3 class=\"h3 text-center\" style=\"text-align: justify;\"><span style=\"color:#000000;\">LMG STORE INFORMATION<sup><span>\u00ae<\/span><\/sup><\/span><\/h3>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-3\">\n                <label>Name of the store:<\/label>\n            <\/div>\n<div class=\"col-9\">\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"store-name\"><input type=\"text\" name=\"store-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n            <\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-3\">\n                <label>Address:<\/label>\n            <\/div>\n<div class=\"col-9\">\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"store-address\"><input type=\"text\" name=\"store-address\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n            <\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-3\">\n                <label>Phone:<\/label>\n            <\/div>\n<div class=\"col-9\">\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"store_ph_num\"><input type=\"text\" name=\"store_ph_num\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n            <\/div>\n<\/div>\n<\/div>\n<h3 class=\"h3 text-center\" style=\"text-align: justify;\"><span style=\"color:#000000;\">PRODUCT INFORMATION<\/h3>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-3\">\n                <label>Product's name:<\/label>\n            <\/div>\n<div class=\"col-9\">\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"pro_name\"><input type=\"text\" name=\"pro_name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n            <\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-3\">\n                <label>Size:<\/label>\n            <\/div>\n<div class=\"col-9\">\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"pro_size\"><input type=\"text\" name=\"pro_size\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n            <\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-3\">\n                <label>Warranty period:<\/label>\n            <\/div>\n<div class=\"col-9\">\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"war_period\"><input type=\"text\" name=\"war_period\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n            <\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-3\">\n                <label>Warranty valid from the date of delivery:<\/label>\n            <\/div>\n<div class=\"col-4\">\n<div class=\"sub-row\">\n<div class=\"col-3\">\n                        <label>From:<\/label>\n                    <\/div>\n<div class=\"col-3\">\n                        <span class=\"wpcf7-form-control-wrap\" data-name=\"war_val_fr_dd\"><input type=\"text\" name=\"war_val_fr_dd\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"DD\" \/><\/span>\n                    <\/div>\n<div class=\"col-3\">\n                        <span class=\"wpcf7-form-control-wrap\" data-name=\"war_val_fr_mm\"><input type=\"text\" name=\"war_val_fr_mm\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"MM\" \/><\/span>\n                    <\/div>\n<div class=\"col-3\">\n                        <span class=\"wpcf7-form-control-wrap\" data-name=\"war_val_fr_yy\"><input type=\"text\" name=\"war_val_fr_yy\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"YY\" \/><\/span>\n                    <\/div>\n<\/div>\n<\/div>\n<div class=\"col-4\">\n<div class=\"sub-row\">\n<div class=\"col-3\">\n                        <label>To:<\/label>\n                    <\/div>\n<div class=\"col-3\">\n                        <span class=\"wpcf7-form-control-wrap\" data-name=\"war_val_to_dd\"><input type=\"text\" name=\"war_val_to_dd\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"DD\" \/><\/span>\n                    <\/div>\n<div class=\"col-3\">\n                        <span class=\"wpcf7-form-control-wrap\" data-name=\"war_val_to_mm\"><input type=\"text\" name=\"war_val_to_mm\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"MM\" \/><\/span>\n                    <\/div>\n<div class=\"col-3\">\n                        <span class=\"wpcf7-form-control-wrap\" data-name=\"war_val_to_yy\"><input type=\"text\" name=\"war_val_to_yy\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"YY\" \/><\/span>\n                    <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"form-group\">\n<div class=\"col-12\">\n                <input type=\"submit\" value=\"Submit\" class=\"wpcf7-form-control has-spinner wpcf7-submit\" \/>\n            <\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07df553 elementor-widget elementor-widget-text-editor\" data-id=\"07df553\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wpb_wrapper\">\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Note: Please check the product name, product barcode and warranty information on delivery. Product dimensions may deviate from the actual size<\/span><\/p>\n<h2 style=\"text-align: justify;\"><strong><span style=\"font-size: 12pt;\">B. DEFINITIONS<\/span><\/strong><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">LMG\u00ae warranties are given based on the way the product is operated and the specifications of the product for a given period of time.<\/span><\/p>\n<ol style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt;\"> Valid warranty: The warranty is only valid for direct customers who have registered for warranty and use at home. LMG\u00ae does not warrant commercial products.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"> Warranty: LMG\u00ae \u201cWarranty\u201d is a prorated warranty as defined by LMG\u00ae, unless otherwise stated in writing.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"> Warranty process:<\/span><\/li>\n<\/ol>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt;\"><br \/>When a warranty claim is made, please contact the LMG\u00ae store where you purchased the product or <a style=\"color: #464646;\" href=\"mailto:sales@lmgworld.com\">sales@lmgworld.com<\/a>. LMG\u00ae will resolve your warranty request<br \/>as soon as possible.<br \/><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Documents may need to be presented when warranted.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Based on written notice, LMG\u00ae will verify and repair or replace the defective part in accordance with the terms and provisions of the separate \u201cWarranty\u201d sections of each product.<\/span><\/li>\n<\/ul>\n<ol style=\"text-align: justify;\" start=\"4\">\n<li><span style=\"font-size: 12pt;\"><br \/>Warranty period: Products purchased at LMG\u00ae are subject to the warranty period indicated on the \u201cWarranty card\u201d. The warranty period for LMG\u00ae products is counted from the first day of shipment. Any claim after the warranty period will<br \/>not be resolved.<br \/><\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><br \/>Proportional warranty: \u201cProportional warranty\u201d states that LMG\u00ae will pay a certain percentage of the cost of replacing the defective part based on the number of years remaining on the total number of years of warranty. Customer will pay the pro rata replacement cost balance,<br \/>based on the number of years used, plus all service and shipping fees related to the replacement. To ensure proper understanding, please see the example and the table below.<br \/><\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><br \/>For example: For a product with a 10-year warranty, if an error arises in the third year, LMG\u00ae will pay 70% (10% of the value of the defective part multiplied by 7 years has not been used) and The customer will pay 30% (10% of the value of<br \/>the defective part multiplied by 3 years of use).<br \/><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Detailed example table of mattress warranty:<\/span><\/p>\n<table>\n<thead>\n<tr>\n<th> <\/th>\n<th colspan=\"2\"><span style=\"font-size: 12pt;\">Product warranty 10 years<\/span><\/th>\n<th> <\/th>\n<th colspan=\"2\"><span style=\"font-size: 12pt;\">Product warranty 12 years<\/span><\/th>\n<th> <\/th>\n<th colspan=\"2\"><span style=\"font-size: 12pt;\">Product warranty 15 years<\/span><\/th>\n<th> <\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span style=\"font-size: 12pt;\">Number of years of warranty<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">10<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">10<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">10<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">12<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">12<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">12<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">15<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">15<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">15<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-size: 12pt;\">Warranty rate per year<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">10%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">10%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">10%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">8.3%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">8.3%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">8.3%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">6.7%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">6.7%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">6.7%<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-size: 12pt;\">Number of years of use<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">3<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">8<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">10<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">3<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">8<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">12<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">3<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">8<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">12<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-size: 12pt;\">The remaining years LMG is responsible for the warranty<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">7<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">2<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">0<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">9<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">4<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">0<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">12<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">7<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">3<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-size: 12pt;\">% LMG paid with warranty<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">70%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">20%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">0%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">75%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">33%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">0%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">80%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">47%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">20%<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-size: 12pt;\">% of customers pay when warranty<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">30%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">80%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">100%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">25%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">67%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">100%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">20%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">53%<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">80%<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ol style=\"text-align: justify;\" start=\"6\">\n<li><span style=\"font-size: 12pt;\"> Warranty for repaired or replacement products: will apply to the remaining warranty period of the original product.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><br \/>Return Policy: During the warranty period, if an error occurs in LMG\u2019s warranty policy, the product will be repaired or replaced according to LMG\u00ae regulations. If LMG\u00ae determines that the defect cannot be repaired, you will be<br \/>replaced with another similar product in terms of color, style, design and quality.<br \/><\/span><\/li>\n<\/ol>\n<h2 style=\"text-align: justify;\"><strong><span style=\"font-size: 12pt;\">C. REGULAR WARRANTY REGULATIONS<\/span><\/strong><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">1. Warranty period: Mattresses purchased at LMG\u00ae are covered by the time shown on the warranty card or invoice.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">2. Proportional warranty:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><br \/>LMG\u00ae mattresses apply a pro rata warranty rule. Within the first two years from the date the warranty commences, upon receipt of the notice, LMG\u00ae will pay all the warranty costs. From the third to the last year of the warranty<br \/>period (counting from the date the warranty commences), upon written notice, LMG\u00ae will repair or replace the product based on the terms and conditions of the warranty. proportional warranty.<br \/><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">3. Customers must pay service and shipping costs related to repair or replacement of the product.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">4. The warranty for repaired or replaced parts or products will be calculated according to the remaining warranty period of the original product.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">5. The case is not warranted.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 The mattress is soiled with blood, urine, grease or any impurities.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Use the mattress with the wrong function or with the manufacturer\u2019s instructions and do not follow proper care of the mattress such as tearing, burning, abuse. For example: jumping, standing, or running on mattresses. For example, jumping, standing, or running on a mattress.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Folded or bent mattresses will not be warranted, unless the mattress is designed for use with an adjustable bed.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Mattresses are damaged because they are not placed on a suitable surface or bed.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><br \/>\u2013 The mattress will not be warranted if the customer uses a bed frame other than the manufacturer approved by LMG\u00ae or LMG\u00ae detected at the time of receiving the warranty request, the bed frame does not support properly as prescribed<br \/>guarantee.<br \/><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">In addition, LMG\u00ae will not accept warranty claims when:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Detect minor errors during production, but do not affect the quality and features of the mattress.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Users feel a little uncomfortable because of personal preference.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 During use, the mattress is reduced to a height of 3.81cm (1.5 inches). This is completely normal.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Drap sheets do not fit or put many things on the mattress.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Damage occurs when using inappropriate chemical detergents, due to improper drying or washing of the machine.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Objective reasons such as natural disasters, fires, wars, \u2026<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">6. The bed frame supports properly in accordance with the warranty<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><br \/>Using the appropriate bed frame will provide the best support, allowing LMG\u00ae mattresses to promote stability features during the warranty period. LMG\u00ae will not be responsible for mattress warranty if customers use the bed frame<br \/>incorrectly.<br \/><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Mattresses of all sizes should be placed on beds with suitable supports and legs. A bed that complies with LMG\u00ae standards is a bed frame or a surface with firm poles on the floor.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Acceptable specifications for bed parts:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt;\">Hard bed walls should have a thickness of 1.9cm (0.75 inches) that fit into the rail on the sides of the bed (along the head to the legs) and a sturdy leg on the floor.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Bed frames must have at least 5 bed support bars or more to support the correct mattress.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">The bed walls must not be more than 7cm (2.75 inches) apart.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><br \/>The mattress must be placed on a solid surface with a central leg in the middle, or when using a bed frame (frame base or spring base) make sure that the support has a strong structural support and good quality for LMG\u00ae mattresses.<br \/><\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><br \/>When using a traditional bed with a headboard and a foot of the bed, it is mandatory that the bed must have a minimum of 3 to 5 horizontal bars of hard wood or steel, with one or more pillars on the floor. These bars must be fastened to the rail<br \/>on the side of the bed. The bed walls will be placed on the slats to support the mattress.<br \/><\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Example of suitable bed frame:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Minimum support for all sizes<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Recommended support for all sizes<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Bed with head &amp; foot board<\/span><\/p>\n<h2 style=\"text-align: justify;\"><strong><span style=\"font-size: 12pt;\">D. GUIDE TO USE &amp; CARE CUSHIONS<\/span><\/strong><\/h2>\n<ol style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt;\"><br \/>Mattress life: The ideal life of a mattress is the time when the mattress brings comfort and good sleep to the user. According to the Better Sleep Council, the average life expectancy for<br \/>a new mattress is 8-10 years. Depending on the type of mattress, life expectancy will vary slightly. But of course after 8-10 years it is also time to check for signs of degradation of the mattress to ensure the mattress still supports well when used.<br \/><\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><br \/>Maximum use time of a mattress: The maximum use time of a mattress is unpredictable, even the manufacturer cannot give specific numbers because mattress usage time is affected by many reasons.<br \/><\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Weight of the user(s).<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Average number of hours using the mattress per day.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Use mattresses for other sleeping habits such as watching TV, reading books, etc.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Mattresses are frequently moved from one place to another.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 How to preserve mattresses.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Are mattresses placed on the surface correctly?<\/span><\/p>\n<ol style=\"text-align: justify;\" start=\"3\">\n<li><span style=\"font-size: 12pt;\">Mattress care guide:<\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">The first day you sleep on a new mattress, you may feel different from your old mattress. Do not worry, after a few nights you will quickly adapt to the softness that the new mattress brings.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Maintain the mattress properly, it will take care of your sleep:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Check the mattress as soon as LMG\u00ae delivers the mattress.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 New product smells may appear when removing the product packaging. This odor is completely harmless and will disappear when left in a well-ventilated room.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Impact force on the side of the mattress when carrying or moving the mattress. Do not use the handle to lift the mattress. The handles are only used to fix mattress position.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Keep the mattress clean. Do not let the mattress dirty.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Put the mattress on a flat, stable surface in a clean and ventilated space.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 For 2-sided mattresses, they need to be turned over every 2 months.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 For Pillow Top mattresses, the head of the mattress should be rotated 180o every 2 months.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Avoid placing the bed near the fireplace, open fire. No smoking in bed.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Mattresses are only used for relaxing. Do not stand or jump on the mattress.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Do not bend or bend the mattress in any situation. Note that certain mattresses at LMG\u00ae can be used with adjustable beds.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><strong><span style=\"font-size: 12pt;\">E. ADJUSTABLE BED WARRANTY<\/span><\/strong><\/h2>\n<ol style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt;\"> Proportional warranty for each part<\/span><\/li>\n<\/ol>\n<table>\n<thead>\n<tr>\n<td><span style=\"font-size: 12pt;\">Part<\/span><\/td>\n<td width=\"246\">\n<p><span style=\"font-size: 12pt;\">Warranty period in proportion<\/span><\/p>\n<\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span style=\"font-size: 12pt;\">Bed Frame<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">10 years<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-size: 12pt;\">Mattress motor<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">3 years<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-size: 12pt;\">Moving parts: drive motor and massage motor<\/span><\/td>\n<td> <\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-size: 12pt;\">Control box, electrical components, electronics<\/span><\/td>\n<td><span style=\"font-size: 12pt;\">3 years<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-size: 12pt;\">Remote control<\/span><\/td>\n<td> <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ol style=\"text-align: justify;\" start=\"2\">\n<li><span style=\"font-size: 12pt;\"> 3-year limited warranty:<\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><br \/>The product or part applies a prorated warranty for the first year from the commencement date of the warranty, upon receipt of the notice, LMG\u00ae will pay the full warranty cost. From the second year to the last year of the warranty<br \/>period (counting from the date the warranty commences), LMG\u00ae will repair or replace the product based on the terms and conditions of the proportional warranty.<br \/><\/span><\/p>\n<ol style=\"text-align: justify;\" start=\"3\">\n<li><span style=\"font-size: 12pt;\"> 10-year warranty:<\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><br \/>The product or part applies a prorated warranty for the first two years from the commencement date of the warranty, upon receipt of the notice, LMG\u00ae will pay the full warranty cost. From the third to the last year of the warranty period<br \/>(counting from the date the warranty commences), LMG\u00ae will repair or replace the product based on the terms and conditions of the prorated warranty.<br \/><\/span><\/p>\n<ol style=\"text-align: justify;\" start=\"4\">\n<li><span style=\"font-size: 12pt;\"> Warranty terms Adjustable Bed<\/span><\/li>\n<\/ol>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-size: 12pt;\">Customers must pay service and shipping costs related to repair or replacement of the product<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">The warranty for repaired or replaced parts or products will be calculated according to the remaining warranty period of the original product.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">The Adjustable Bed warranty applies only to customers who return defective parts to LMG\u00ae and provide proof of payment for service and shipping costs for verification.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">5. The case is not warranted<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Error caused by the buyer.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Customers arbitrarily repair or replace parts.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><br \/>\u2013 Adjustable Bed is not properly maintained (during transport or for any reason), is subjected to mechanical or electrical overuse, misuse of functions or does not follow operating and maintenance procedures of the product.<br \/><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Deliberately breaking layers of mattresses, upholstery, cables, electronic components or other parts.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Detect any modification on Adjustable Bed without LMG\u00ae\u2019s prior written consent.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Charges for unnecessary service calls, including merely for the purpose of instructing the user to the Adjustable Bed or the power supply is not connected.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Adjustable Bed failed because it did not follow the recommended weight limit<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">\u2013 Use Adjustable Bed in ways other than domestic uses.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong><span style=\"font-size: 12pt;\">F. BED WARRANTY REGULATIONS<\/span><\/strong><\/h3>\n<p><span style=\"font-size: 12pt;\">1. Warranty period: The warranty period for upholstered beds is 1 year, starting from the date of original product delivery.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">2. Warranty for upholstered beds does not apply when<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-size: 12pt;\">\u2013 Place items on top of the bed.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">\u2013 Abuse of upholstery such as tearing, burning or intentional vandalism will not apply warranty.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\">3. How to care for upholstered beds<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">\u2013 New product smells may appear when removing the product packaging. This odor is completely harmless and will disappear when left in a well-ventilated room.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">\u2013 Avoid placing the wrapped bed near a fireplace, open fire. No smoking in bed<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong><span style=\"font-size: 12pt;\">G. WARRANTY OF ACCESSORIES<\/span><\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><br \/>LMG\u00ae is not responsible for the warranty for accessories such as pillows, cushions, pillows, etc. Please check carefully as soon as you receive the product. If a defect arises from the manufacturer or a structural failure,<br \/>a replacement product of the same color, design, style and quality will be provided in accordance with LMG\u00ae\u2019s rules.<br \/><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Purchased accessories are not refundable or exchangeable.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><strong><span style=\"font-size: 12pt;\">H. QUESTIONS ABOUT WARRANTY<\/span><\/strong><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><br \/>If you have any questions about warranty, terms, how to use the product, or register product warranty information, please contact LMG\u00ae via the website: <a style=\"color: #464646;\" href=\"https:\/\/lmgworld.com\/en\/\">lmgworld.com<\/a> or hotline +84 28 3620 9066.<br \/>28 3620 9066.<br \/><\/span><\/p>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>WARRANTY Dear Customer, Congratulations on being a member of the LMG\u00ae family, a world of perfectionists. From now on, you will own products selected by LMG\u00ae from the world\u2019s leading brands, giving you a world-class sleep experience, to restore and re-energize your day. When choosing LMG\u00ae products, you can rest assured that you choose the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":21,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-29747","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Warranty - LMG World<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lmgworld.com\/en\/warranty-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty - LMG World\" \/>\n<meta property=\"og:description\" content=\"WARRANTY Dear Customer, Congratulations on being a member of the LMG\u00ae family, a world of perfectionists. From now on, you will own products selected by LMG\u00ae from the world\u2019s leading brands, giving you a world-class sleep experience, to restore and re-energize your day. 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