I. Introduction

We are LMG Luxury Mattress Showroom with address at 95 Nguyen Co Thach, An Loi Dong, District 2, Ho Chi Minh City, established an e-commerce website through website and officially registered. with Vietnam’s Ministry of Industry and Trade.

When you visit our website, you agree to these terms. The Website reserves the right to change, modify, add or remove any part of these Terms of Sale, at any time. Changes are effective immediately upon posting on the website without prior notice. Your continued use of the website, after changes to these Terms are posted, will mean your acceptance of those changes.

Please check back often to keep up to date with our changes.

II. Terms of use of the Website

LMG LMG is not responsible for the quality of the Internet connection that affects the speed of accessing thelmgworld.comWebsite.

III. Regulations and instructions related to customers

– Customers must be at least 18 years old, or access under the supervision of a parent or legal guardian. Customers ensure that they have all civil acts to perform goods purchase and sale transactions in accordance with current regulations of Vietnamese law.

LMG reserves the right to ask more information about the customer when confirming the order to ensure that all communication about the order is handled correctly.

– It is strictly forbidden to use any part of the website for commercial purposes or on behalf of any third party without the written permission of LMG

– All content on the website and your comments are our property. If we detect any fake information, we will immediately lock your account or take other measures in accordance with Vietnamese law.

IV. Accept orders, prices and force majeure terms

We make every effort to ensure that all information and materials on the website are accurate. However, no warranty or description, whether expressed or implied, is given to ensure that all information and materials are complete, accurate, current, fit for a particular purpose. possible and to the extent permitted.

Sometimes mistakes still happen, depending on the case LMG will contact you to guide or cancel that order for you. LMG also reserves the right to refuse or cancel any order whether it has not been or has been confirmed or paid for. Neither party is liable to either party in the event of an order being cancelled, except that LMG is responsible for a refund if you have paid but have not received the product.

We will not be responsible if the purchase process does not take place as promised due to force majeure causes such as accidents, natural hazards, actions of third parties (including and not limited to the influence of activities such as hackers, suppliers, government, government, multinational agencies or local governments), riots, wars, national emergencies, terrorism, epidemics , fire, flood, third-party technical failure, disruption of a public utility (including electricity, telecommunications, or the Internet), shortage or inability to obtain products, materials, equipment, or transported under force majeure conditions.

Change or cancel a transaction:

– Customers are responsible for providing complete and accurate information when participating in transactions at website In case the customer enters wrong information, LMG has the right to refuse to perform the transaction. In addition, in all cases, the customer has the right to unilaterally terminate the transaction by notifying us of the transaction cancellation via Hotline: 028 3620 9066

– In case you want to make a complaint about the product LMG hopes you can cooperate by providing as detailed information as possible about the product status and purchase related information such as order number, order confirmation, purchase invoice.

You can find out more about the return policy through the Return Policy so that LMG can best serve customers.

V. Advertising on

We always follow the website regulations set forth by the Advertising Standards Authority.

VI. Notify

All notices related to the purchase will be communicated to you by email or phone.

VII. Trademarks and intellectual property rights

All intellectual property rights (registered or unregistered), information content and all logos, design icons, text, graphics, software, images, video, music, sound , software compilation, source code and underlying software are the property of All contents of are protected by Vietnamese copyright laws and international conventions. Copyright is reserved.

You may not use any material on the Website for commercial purposes without permission from us or our licensors. If you print, copy, or download any part of and violate the Terms of Use, you are required to return or destroy copies of the materials you have made.

VIII. Dispute resolution

Any controversy, claim or dispute arising out of or in connection with a transaction at or these Regulations and Conditions will be resolved by negotiation, conciliation, arbitration and/or Court in accordance with the Consumer Protection Law on Dispute Resolution between consumers and organizations or individuals. traders of goods and services.

IX. Law and jurisdiction in the Territory of Vietnam

All of these Terms and Conditions and the Contract (and all obligations arising out of or in connection with it) shall be governed by and construed in accordance with the laws of Vietnam. If there is a dispute arising from these Terms of Use, the customer has the right to submit a complaint/complaint to a competent Court in Vietnam for settlement.

X. Exceptions

If any section is held to be unlawful, illegal, or invalid for any reason under the laws of any state or country for which these provisions are intended to be, to the extent without the permission of a competent authority, such terms will be excluded and the remaining provisions of the Terms of Use will remain in full force and effect.

XI. Information about general trading conditions

1. Cases of return and exchange:

– Products purchased but not satisfied:

At LMG, customers can exchange products within the day with goods of equal or higher value than the purchased product. For products of higher value, customers are kindly requested to pay the same difference.

– Products purchased are defective or do not meet the requirements:

With any defective product from LMG, the product is completely different from the advertised image in terms of color and specifications (the actual color and specifications may differ slightly from the website photo), please customers. Please notify the delivery staff immediately for an exchange.

2. Conditions for returning goods:

– Within 01 day after receiving the goods, you immediately contact LMG at the ordered phone number to confirm the exchange and return of the goods.

Products that you want to exchange or return need to keep their quality, not distorted, deformed, scratched, dirty, etc.

3. Process of returning goods:

– For undelivered items: Customers can call the ordered Hotline to change to another product of the same or higher value. In case of cancellation of the order, the customer will not be refunded the deposit.

– For delivered items:

    • In case of product failure:

+ When receiving the goods, please check carefully to make sure that the goods received are of the correct type and ordered items.

+ If the item received has an error due to the cause from LMG, you can request an exchange. We will bear the cost of returning defective or incorrect items.

+ If the item received is defective due to the customer’s cause, LMG is not responsible for exchange. You must pay the costs incurred when you want to exchange / return the goods, including the shipping costs incurred. These costs depend on the product and the agreement between the customer and LMG.

    • In case the product is not defective: When the customer has received the goods and is not satisfied with the received product, the return of the product must comply with the following provisions:

+ Products that you want to exchange or return need to keep the same quality, not distorted, deformed, scratched, dirty, …

+ You must pay the costs incurred when you want to exchange / return the goods including the shipping fee incurred.

Note: In case the customer asks someone else to receive the goods because he cannot directly receive the goods (on a business trip, busy with family, etc.), please notify the recipient to carefully check the product and sign for confirmation. Delivery record. In case the consignee has signed to confirm that the product is delivered as required, with quality assurance, the goods will not be exchanged for any reason.

XII. Information about shipping and forwarding

– Delivery method: home delivery or at the showroom.
– Delivery time:

    • HCM area and surrounding areas (Binh Duong, Dong Nai, ..): Delivery from 5-7 working days from the date of order and 1st payment as a form of payment.
    • Areas outside Ho Chi Minh City: 7-10 working days from the date of order and 1st payment as a form of payment.

XIII. Information about payment methods

– Payment in cash

– Payment by bank transfer: Customers transfer money to the account:


Account number: 0261003460737 at Bank for Foreign Trade of Vietnam – Thu Thiem Branch

– Payment process:

    • One-time payment: Customers pay 100% of the order value at the time of placing the order.
    • Payment in 2 installments: Customers pay at least 30% of the order value at the time of placing the order (phase 1), the remaining 70% immediately after delivery (phase 2).

XIV. Consumer’s personal information protection policy, including:

1. Purpose of collecting personal information

LMG will collect various information from you when you want to make a purchase on the website.

We collect, store and process your information for the purchase process, for future announcements and to provide services. We do not limit personal information: title, name, gender, date of birth, email, address, shipping address, phone number, fax, payment details, card or payment details bank account details.

2. Scope of information use

LMG will use the information provided by the customer to process orders, provide services and information requested through the website and at the request of the customer. We may pass on names and addresses to third parties for them to deliver to you (for example to a courier or supplier).

Khách hàng chỉ đưa cho LMG hoặc đại lý hoặc trang web những thông tin chính xác, không gây nhầm lẫn và phải thông báo cho chúng tôi nếu có thay đổi.

3. Persons or organizations that may have access to such information

LMG may transfer your information to other companies in the group, or to agents and subcontractors within the framework of this privacy policy.

Note: LMG will rely on third parties for delivery, payment collection, data analysis, marketing, and customer service support. We may exchange information with third parties for the purposes of fraud prevention and credit risk reduction. As part of this privacy policy, we do not sell or disclose your personal data to third parties without prior consent unless this is necessary for the terms of the privacy policy or we I am required to do so by law.

LMG and third-party vendors, including Google, may use Google Analytics cookies or third-party cookies to collect customer information, optimize and serve visit-based advertising. the user’s site visit in the past.

4. Customer benefits

Your order details are kept by LMG but for security reasons we do not disclose them directly. However, customers have the right to request access to their personal data, have the right to ask us to correct errors in the data without charge. The customer has the right at any time to request that LMG stop using your personal data for marketing purposes.

5. Information security

LMG takes appropriate technical and security measures to prevent unauthorized or unlawful access or loss or destruction or damage to customer information. When we collect data on the website, we collect your personal details on a secure server. We recommend that you do not give your payment details to anyone by email, we are not responsible for any loss you may incur in exchanging your information over the internet or email.

You absolutely do not use any program, tool or other form to interfere with the system or change the data structure. It is strictly forbidden to distribute, propagate or encourage any activities to interfere, destroy or infiltrate the data of the website system. Any violation will be stripped of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in case of request by law enforcement, LMG will be forced to provide this information to law enforcement agencies.

The terms, conditions and content of this website are governed by the laws of Vietnam and reviewed by the competent Vietnamese courts.

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